Refund policy
Overview
At Aethelhart, we strive to provide quality goods that celebrate and preserve the heritage of the Anglo-Saxons. Our apparel is currently produced through print-on-demand services, meaning each item is made specifically in response to an order.
Because of this production model, our ability to accept returns and exchanges for non-defective items is limited. However, we stand behind the quality of our products and will work with customers to resolve issues involving damaged, defective, or incorrect orders.
As Aethelhart grows and expands beyond print-on-demand products to offer a wider range of goods, we intend to develop and improve our returns and refund processes to better serve our customers. Our goal is to provide a fair, straightforward, and reliable shopping experience while continuing to bring our customers thoughtfully selected goods inspired by early English history and craftsmanship.
Nothing in this policy limits any consumer rights or remedies available under applicable law.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival and contact us at hello@aethelhart.com if your item arrives damaged, defective, or incorrect. Please notify us within 30 days of delivery and provide clear photographic evidence of the issue so we can assess your claim and request a replacement or refund through our print-on-demand provider.
A return of the affected product is generally not required. We will review each report and work to resolve qualifying issues.
This reporting period does not limit any statutory rights or remedies available to you under applicable consumer protection laws.
Returns for Non-Defective Items
Because our apparel is produced on demand, we generally do not accept returns or exchanges for non-defective items due to incorrect sizing, color selection, or a change of mind, except where returns or cancellations are required by applicable law.
Please review product descriptions, sizing charts, and color options carefully before placing your order.
Order Cancellations
If you wish to cancel an order, please contact us as soon as possible at hello@aethelhart.com with your order number. We will make reasonable efforts to accommodate cancellation requests before production begins. Once an order has entered production or has shipped, cancellation may no longer be possible.
This policy does not limit any cancellation rights available under applicable law.
Return Shipping and Refund Processing
For approved claims involving damaged, defective, or incorrect items, we will provide instructions for resolving the issue and will not require you to pay return shipping costs where those costs are our responsibility under applicable law.
Where a return is required or agreed upon, we will explain the return process and any applicable shipping costs before the return is arranged. Refunds will be issued to the original payment method, where practicable, and within the time required by applicable law.
Statutory Consumer Rights
Nothing in this policy limits any rights or remedies available to customers under applicable consumer protection laws.
Customers in jurisdictions that provide statutory cancellation or withdrawal rights may be entitled to return eligible products even when those products are made to order. Where such rights apply, we will provide the applicable cancellation instructions, return arrangements, and refunds in accordance with the relevant law.
Exceptions may apply to certain personalized or custom-made products where permitted by law.
Contact Us
If you have any questions about this Return and Refund Policy, or need assistance with an order, please contact us at hello@aethelhart.com. Please include your order number so we can assist you as efficiently as possible.